As a way of putting some "lanes" into the application of WalkMe in the upcoming updates to ImpairmentStudio, I plan to try a new trio of criteria to define our strategy. As long as we don't go overboard, I think these will help keep the in-app assistance content consistent, efficient and effective:
Reassure - first of all, keep our users comfortable.
Educate - help people understand how to get from beginner to expert on our system.
Direct - either the people using our products, and the product itself.
Code RED...shorthand for the frame of mind we want to enter when we aim to help people get the most power they can out of the product.