A couple of team members and I recently gave a talk about accessibility to our in-app assistance team. My section summarizing my point of view about Human-Centered Design is about 6 minutes long. https://vimeo.com/714244608/441eb9c869#t=0h02m46s While we always aim to create systems that need minimal training, there seem to be some products that are best to…Read more
I enjoy empowering people by making technology work for them.
Recent Posts by Mark
Start Great and Iterate
As a practitioner of meditation who is trying to see through the illusion of phenomena as permanent, I've noticed that the aphorism "first thought, best thought" is often a correct statement about the spontaneous wisdom of the present moment. With product design ... it's different. As a human-centered designer who doesn't think the first idea…Read more
In-App Assistance: Code RED
As a way of putting some "lanes" into the application of WalkMe in the upcoming updates to ImpairmentStudio, I plan to try a new trio of criteria to define our strategy. As long as we don't go overboard, I think these will help keep the in-app assistance content consistent, efficient and effective: Reassure - first…Read more
Airbnb Painting with Code
A succinct and powerful step toward bringing together code and design inspiration into a design system. One of my favorite sayings quoted in the article is about, essentially, solving hard problems by beginning with the end in mind...good old Stephen Covey wisdom. https://airbnb.design/painting-with-code/Read more
Our designs are NOT our babies.
Every once in awhile I run across someone (sometimes myself) who feel the need to reflexively defend a design against all who would try to "improve" it. This can be terrible news for teammates, the design, and the people who need to use the product. It not only reduces the chance that the design can…Read more
UAT depends on U
User Acceptance Testing is often a practice to help reduce the chance of rejection of your product. It can be a great thing, if anything happens because of it. Ideally, UAT happens throughout the release, so there are not huge surprises at the end that there is no time to fix. Who are U? Are…Read more
Good Intro to the Rabbit Hole of Responsive Design
I like A List Apart - and they came through again with an approachable, reasonable article about how to start thinking about responsive design strategy. Also referenced is another article about principles for responsive design. "Start small and work outward to find the info breakpoints; consider completely different presentations for graphics as size changes; look…Read more
Design Tools for IxD
Pixate - http://www.pixate.com/education/demos/ I have an hypothesis that I drew after watching the Pinterest prototype - bounce effects are good for coming to the end of a list or other times when I'm directly manipulating something that reaches a boundary. Bounce effects for system movements are extraneous and get old fast. You're the system, you…Read more
You’ve gotta work with your team.
I understand the need to spend quality time thinking about a design problem and exploring solutions alone. At the same time, it doesn't work for that to be the only attention a design gets. New ideas can be fragile. That's why there are rules about minding your manners while brainstorming. That said, good design should…Read more
It is time to love ourselves unconditionally.
Self-esteem can be a fairly fragile thing. It's a conditional state, often built on a foundation of comparison of ourselves to others or a list of accomplishments. Self-compassion is an ongoing practice that helps us accept who we are and be more connected to others. It gives many of the benefits of self-esteem without the…Read more
Recent Comments by Mark
No comments by Mark yet.