Many product development organizations already understand that iterative feedback is helpful for improving product designs before, during and after release. However, not all product groups proactively use feedback about development priorities as much as they could. Sometimes, it's tempting to either work off a list that was brainstormed a year or more ago, or simply…Read more
Cloud-Based Banking Software
ImpairmentStudio™ is a quickly growing product offered by Moody's Analytics to calculate allowance according to CECL and IFRS9 accounting guidelines. Hailed by Moody's Analytics' executive leadership as "the best product launch we've ever had", this product gave me the opportunity to design a new product from the beginning. We structured the product around the sequence…Read more
At Blue Shield of California, I worked closely with Product Managers, Developer & QA scrum teams, and a contract Interaction Designer to define the first generation of apps for iPhone and Android. [caption id="attachment_1771" align="alignleft" width="150"] iPhone App Sample Screens[/caption] Here are some sample pages from the first version of the iPhone app. …Read more
Blue Shield of California needed a mobile web presence to meet the needs of one of their biggest customers. I worked with a product manager and visual designer, as well as onsite and offshore developers and QA specialists, to quickly define a concentrated set of functionality tuned to the needs of people on the go.…Read more
Defining a New Design System
From 122 inconsistent page templates to 6 simpler, better ones.
Optimizing the Page Everyone Sees
The Home Page needs strategy, not chaos
Empowering Information Seekers
Helping customers manage their own data.
Accessible Product Design
Accessibility is good for everyone.
Building a Team that Delivers
A few of the most important things I look for in building a team are: Curiosity - a willingness to explore different ideas Humbleness - a sense that the best idea should win Humor & Camaraderie - we win or lose together Excellence - drive to develop one's skills and do great things I've managed…Read more
UX Processes Unleash Brainpower
A repeatable process for design research, exploration and communication drives innovation. Let's discuss the possibilities together.Read more