Many product development organizations already understand that iterative feedback is helpful for improving product designs before, during and after release. However, not all product groups proactively use feedback about development priorities as much as they could. Sometimes, it's tempting to either work off a list that was brainstormed a year or more ago, or simply…Read more
Cloud-Based Banking Software
ImpairmentStudio™ is a quickly growing product offered by Moody's Analytics to calculate allowance according to CECL and IFRS9 accounting guidelines. Hailed by Moody's Analytics' executive leadership as "the best product launch we've ever had", this product gave me the opportunity to design a new product from the beginning. We structured the product around the sequence…Read more
At Blue Shield of California, I worked closely with Product Managers, Developer & QA scrum teams, and a contract Interaction Designer to define the first generation of apps for iPhone and Android. [caption id="attachment_1771" align="alignleft" width="150"] iPhone App Sample Screens[/caption] Here are some sample pages from the first version of the iPhone app. …Read more
Blue Shield of California needed a mobile web presence to meet the needs of one of their biggest customers. I worked with a product manager and visual designer, as well as onsite and offshore developers and QA specialists, to quickly define a concentrated set of functionality tuned to the needs of people on the go.…Read more
Defining a New Design System
From 122 inconsistent page templates to 6 simpler, better ones.
Optimizing the Page Everyone Sees
The Home Page needs strategy, not chaos
Empowering Information Seekers
Helping customers manage their own data.
Accessible Product Design
Accessibility is good for everyone.
Updating a Popular SaaS Application
Autodesk product designers work together on cross-divisional projects to improve their products across the board. One such effort involved switching the paradigm for presentation of tools from a menu style to a "Ribbon" style, as Microsoft did in 2007. I was the lead designer of the new interface for Autodesk Design Review, an application for…Read more
Making New Technology Approachable
When Autodesk started branching out into consumer-oriented SaaS applications like Homestyler, a home remodeling and visualization tool, we could no longer rely on extensive training to get target users up to speed and working. And when an entire new technology was introduced, in this case the ability to set up and request realistic "snapshots" from…Read more