Design Research helps predict the future.
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Making New Technology Approachable
When Autodesk started branching out into consumer-oriented SaaS applications like Homestyler, a home remodeling and visualization tool, we could no…
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Envisioning the Future of Charting
Along with the next version of emergency room software, which was an evolution of the existing one, I looked at…
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Validating Designs with Real Users
Design Validation with Usability Testing One of the key products in the Horizons Clinicals suite of hospital software was finally…
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When Lives Are at Stake
This thin-client software is for capturing patient data in the emergency room. We built the software in a .NET environment.…
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Design Criteria Define Success
So…we've visited customers and gathered thousands of observations. Now what? Do we send our giant spreadsheet around and call it…
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Observations Reveal Behavior Patterns
At McKesson, user research revealed patterns of behavior, as well as problems we could address with design. I visited 7…
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Mapping Functional Relationships
Many people are familiar with information hierarchies in the form of menu structures - the path one needs to take…
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Understanding Care Provider Workflows
Before any attempts to create or optimize software for professional environments like the emergency room, it is essential to understand…
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Understanding the Problem First
Tempting as it may be to only think about solutions, sometimes you have to dig in and understand the problem…
